HOW CAN WE HELP?

Orders are processed and shipped Mon-Fri, 9am-5pm PT (excluding holidays). All orders require 1-2 business days to process. Once shipped, Standard shipping orders will arrive in 7-9 business days. Expedited orders will arrive within 4-5 business days. Fast AF orders will arrive within 2-4 business days. Business days are Monday-Friday (excluding holidays). 

Members get free shipping on their Quarterly Score shipments, all other orders will include free shipping with the purchase of 3 or more products. Free shipping is Standard shipping and will arrive within 7-9 business days (after the 1-2 business day processing window)

We offer a 111-day money back guarantee, yes we're serious. On your FIRST PAIR of underwear, if this is your first time ordering with us. Our Steals products and products sold during major sales periods are typically labeled FINAL SALE and are ONLY eligible for return under special circumstances, or if it’s your first time placing an order.

We ALWAYS recommend you try on underwear products OVER something first, and do not wash or continue to wear them if they don’t fit. We cannot accept any worn or washed underwear returns under any circumstances.

If you have a specific issue with a product or subscription pair, we are always willing to help you make an exchange either through our returns portal, or for a store credit/refund depending on the issue.  Just reach out to info@culpritunderwear.com with any questions about this.

If anything is wrong with the product when you receive it or within the first 100 days, we’ll happily replace it for you. We do require that you send photographic evidence of the damage to receive replacements.

*handling fees apply after your first pair ordered.

Best drunk decision you’ve ever made *high five* If you have any issues with a pair or pairs, just use our super simple Returns portalto make an exchange or contact customer service at Info@culpritunderwear.com(all of this can be done while drunk)

Simply use ourReturn or Exchange portal or email our customer service team at Info@culpritunderwear.comfor help. It’s easier than putting on a pair of underwear!

If your order is lost during shipment, stolen or damaged and you protected your purchase with Onward at checkout then we've got you covered!

How does Onward work?

Onward is an on-demand concierge service that covers our customers in the event they have shipping issues or have product quality issues with their purchase. If you add Onward to your order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within an hour.

How Do I File A Claim?

You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.

How Much Time Do I Have To File A Claim?

You’ll have 90 days from the order date to file a claim.

What is Onward VIP Protection+?

We’ve partnered with Onward to provide our customers with carbon neutral shipping protection, CashBack and a 90-day satisfaction guarantee on your purchase. When you add Onward to your order, you’ll be protected against lost, stolen or damaged packages. You’ll also have a 90 day satisfaction guarantee where if you experience product quality issues, Onward will work with us to make it right or refund your purchase. As an additional benefit, you’ll receive 10% of your purchase as CashBack for your next order with us.

What happens if my replacement order through Onward also gets lost, stolen or damaged?

Not a problem! Any replacement orders that are placed by Onward are still insured by Onward.

How does Onward’s CashBack feature work?

One of the benefits of adding Onward to your order is their CashBack feature. When you add Onward to your next order, you’ll receive 10% of that order as CashBack to use on a future purchase with us. 

After you place your order, Onward will email your CashBack balance and a code you can use to redeem your CashBack on your next purchase. As you place further orders that include Onward, your CashBack balance will increase and as you redeem your CashBack, your balance will decrease.

How does Onward’s Satisfaction Guarantee work?

Onward’s satisfaction guarantee provides coverage for any quality issues you experience with the use of our products.

Quality Issues are defined as accidental product damage occurring during normal usage such as tears, rips, stains, drops, punctures, cracks, breaks, mechanical failures and electrical issues.

If you experience any of these issues within the coverage period, you can file a claim with Onward. Onward may first attempt to repair the product at their expense before either replacing the product or issuing a refund.

We offer two subscription options: The Quarterly Score and our Monthly subscription. The Quarterly Score is 3 new limited edition pairs shipped every 3 months with a savings of $6 per pair + Free Shipping. For the Monthly subscription option you can choose any pair for your first order, click "subscribe and save," then every subsequent order after that, you will receive that month's featured limited edition pair with a $5 savings per pair.

To change size, log in to your account, go to “subscriptions”, and click “details”, then click “edit your subscription” to make a change. To switch styles, please reach out to customer service at info@culpritunderwear.com. Just be sure to do it at least one week prior to your next shipment!

We will announce each Quarterly Score print before the drop, if one or more is not your vibe, you can always skip that month's shipment and feel free to use your 10% off sitewide discount for any one-off orders you'd like to place!

Reach out to our stellar customer service team at info@culpritunderwear.com, and we’ll see what we can do. You are a member, after all.

Quarterly Score:

1. Saving or $6 per pair.
2. Free shipping on all subscription orders⚡️
3. 10% site-wide discount (can be used in addition to most sales/promotions) 💸
4. Every order earns Culprit Cash store credit for anything else you want to snag.

Monthly Subscription:

1. Savings of $5 per pair.
2. 10% site-wide discount (can be used in addition to most sales/promotions) 💸
3. Every order earns Culprit Cash store credit for anything else you want to snag.
   
   

For Quarterly:
You will be billed on or around the first day of every quarter (January 1st, April 1st, July 1st, October 1st) and your order is shipped within the month (typically that week). You can skip or cancel your subscription any time from your account page and "subscriptions" tab before the order processes. Billing for the subscription will continue unless you reach out to info@culpritunderwear.com OR you cancel at any time on your own accord through your account page when logged into the website. We are not responsible for subscription orders that continue to process and are not cancelled by you or have not been contacted by you to cancel.

For Monthly:
You are billed on the same day for each following month of your subscription and your order is processed and shipped. Billing for the subscription will continue unless you reach out to info@culpritunderwear.com OR you cancel at any time on your own accord through your account page when logged into the website. We are not responsible for subscription orders that continue to process and are not cancelled by you or have not been contacted by you to cancel.

These prints are exclusive to the Quarterly Score members, but will sometimes become available to the general public after all of our members receive their pairs. When that happens, there will be no guarantee how many will be available, or in what sizes, and they will cost full price.

It means the current Quarterly Score has closed, and we’re currently working on our next 🔥 drop! We will release Pre-orders for the next Quarterly Score up to 3 weeks before the next drop, but be sure to act fast as they are limited.

If you wish to make a return for exchange, or a refund, you will have to send us all three pairs in your order. We can only accept unwashed/unworn pairs still in their original packaging. There will be a return shipping fee for the return label, based on the amount of product being returned.

If this is your first order with us, please reach out to customer service and we’ll take care of you. Please refer to our detailed SIZE CHART if you are unsure about your size.

Please send a picture of the wrong sized pair and its barcode/packaging. We’ll send you a replacement pair free of charge, just reach out to customer service at info@culpritunderwear.com. In the event we are sold out of that design, we can issue store credit.

Our Quarterly Score and Monthly designs can be previewed via member email and when logged into your account via the Subscriptions Page before the next shipment.

If you can’t remember if you finished creating your account email Info@culpritunderwear.com to have one of our team members send you an account activation.

Did you already try your pet’s name? Use the reset my password link here.

Log out and log back in (classic fix!), if you encounter any blank pages after signing back in and reloading the page, please let us know:Info@culpritunderwear.com

Login, click the person icon in the top right corner of the screen and then go to the “Information” tab. Add as many addresses as you want, but be sure your “default” is the one you want your orders to go to.

Culprit Cash is our rewards currency! Earn cash by making purchases, referring friends, following us on social media, etc. — for more ways to earn and redeem visit the rewards portal here.

Machine wash cold/delicate cycle. Hang or lay flat to air-dry for the vest best care. Tumble dry low heat if you're impatient 😉

You can make a return/exchange using our returns portal. Just select the reason for the exchange and boom, we’ll ship one out as soon as you put your return in the mail.

If anything is wrong with the product when you receive it or within the first 100 days, we’ll happily replace it for you. We do require that you send photographic evidence of the damage to receive replacements. Please email our customer service team at Info@culpritunderwear.comor through the contact form with help regarding damaged pairs, but be prepared to provide photo evidence of the damage.

We drop a new membership print every month, then once all members have received it, we make it a public release.

Other than a few core prints and solid colors, we rarely restock, especially not limited editions, so we recommend you sign up for a subscription to guarantee you don’t miss out!

Steals products are the same amazing Culprit products at a discount, because we made a few too many. All sales are final, no returns or refunds on these products and no additional discounts can be added to these products.

All products are as true to size as they can be. For men’s and women’s bottoms, if you are trying to choose between two different sizes, we recommend you size up. For our ComfyBras we recommend you choose the size you would typically get with any modern sports bra, or size down if you are in-between sizes. For a list of all our product sizes, click here!

Receive a product that looks a little wonky?

Our complex printing process means sometimes patterns might show slight variation in terms of orientation and pattern details than what is shown on the website.

We do our very best to ensure as little variation as possible, and will only consider instances like this for return in extreme cases. Please always include photos of what you're seeing with explanation when you reach out to Info@culpritunderwear.com.

Waistband lettering orientation can sometimes vary as well, though this is not a valid reason for return or refund.

To access your rewards make sure you are logged in with the email account associated with your past orders. Login HERE. Then click on the "My Culprit Reward$" pop-up in the bottom right of the website.

To use your culprit cash rewards click on the “Ways to Redeem” option in the “My Culprit Reward$” pop-up.

Check out the ways to earn rewards in the “Ways to Earn” option.

To discount an order using rewards points you will generate a personal discount code with as many points as you want from your earnings. You generate this code in the "Ways to Redeem" section of the pop-up.

Copy the full code that is generated and then paste it in the discount code box at checkout.

Did you enter the numbers correctly? Is your credit card still active? Expiration date and CCV on the back all correct? Matching Zip codes? Contact customer support (Info@culpritunderwear.com) or a friend for help.

The Quarterly Score Membership is billed once every 3 months on the first day of that month (to be exact: January 1st, April 1st, July 1st, October 1st)